Ordering & Payments

SECURE PAYMENT PROCESSINGAll payments made through the GenCo Ciclismo website are encrypted using secure technology and your card details are not retained or visible to GenCo Ciclismo employees.PAYMENT TYPESWe use a secure and recognised payment system called ‘Stripe’ We never store card details. We accept Visa, MasterCard, Paypal and Apple Pay.PROMOTIONAL CODESIf you are using a promotional code please enter it in the promotional code box on the basket page. The discount will automatically be calculated. Promotional codes do not work on Sale items, Bundles or Collaborations.ERRORS AND OMISSIONSIn the case of errors or omissions on the website GenCo Ciclismo reserves the right to refund your order prior to the goods being dispatched.GenCo Ciclismo reserves the right to cancel any order if the product is no longer available. No compensation will be paid in such cases but customers will be notified and reimbursed for the full cost of the order.Every care has been taken to ensure that the descriptions and specifications of GenCo Ciclismo products are correct. The colours shown on the website are a close representation, but slight variations in the actual product colours may occur due to different screen resolutions and browsers or how they are edited on different platforms.ORDER CONFIRMATIONYou will receive an email to confirm that we have received your order. If you have a problem processing your payment online or are not certain if your payment was successful please email customer services info@gencociclismo.comPRICESPrices are quoted in EU Currency.Where prices are displayed in other currencies, these prices are indicative only and may not reflect the live exchange rate at the time. For full details on exchange rates, please read our Terms and Conditions.Local import duties may be payable by the recipient on receipt of the order.OUT OF STOCK PRODUCT AND PRE-ORDERSIt is not possible to place an order for an out of stock item. However if the item is coming back in stock will make it clear you can pre-order a product which has been placed on back-order.AMENDING OR CANCELLING AN ORDERIf you have any concerns about an order you’ve already placed please contact customer services through info@gencociclismo.com