FREE SHIPPING ON ALL ORDERS OVER 150€

en English

Terms & Conditions

1. DISCOUNT CODES
1.1 Discount codes must be applied at the time of purchase.
1.2 Any discounts cannot be applied retrospectively.
1.3 Unless stated, discount codes are not valid on Limited Editions, Bundles, Collaborations, Clearance or Discounted items
1.4 Discount codes have varying expiry dates as stated by Genco Ciclismo and can be discontinued or rescinded by Genco Ciclismo at any time.
1.5 Fixed amount discounts may vary by currency.
1.6 One discount code can be used per order, and they cannot be combined.

2. RETURN SHIPPING COSTS
2.1 If returning a product for an exchange or refund EU & UK customers can make use of our free 30 day returns. Non EU & UK returns are at the customer’s expense.
2.2 If the product is faulty, Genco Ciclismo will reimburse any shipping costs. Please email info@gencociclismo.com with proof of your postage costs.

3. COMPANY INFORMATION
This website and shop is owned and managed by GenCo Ciclismo.
Our trading office and information is on request by contacting us through email info@gencociclismo.com  
The intellectual property rights in all content on this Website are the property of Genco Ciclismo and you are granted no rights in relation to any copyright, designs, trademarks or any other intellectual property and material rights relating to its content.

4. USING THE WEBSITE AND REGISTERING
4.1 GenCo Ciclismo grants you a licence to access and use this website, but not to make commercial use of any of the content, nor to collect or store any of the product descriptions, images or prices, either manually or using systematic data-mining or data gathering techniques without the express written permission of GenCo Ciclismo.
4.2 All of the content on the website is the property of GenCo Ciclismo, and enjoys the full protection of EU and international copyright law.
4.3 Our website gives you the option of registering with us with a username and password. Responsibility for keeping the username and password confidential rests with you. GenCo Ciclismo does not have the means to check the identity of people using the website and cannot be liable if someone other than you uses your confidential details.
4.4 We may use the cookie functionality in your web browser to store information and improve the website experience. If you have concerns about our use of cookies, or any other technical aspect of the site, please contact info@gencociclismo.com.

5. PLACING AN ORDER ON THE WEBSITE
5.1 By placing an order through the website, you confirm that you are at least 18 years old and capable of entering into a legally binding contract under EU law.
5.2 When you submit an order to GenCo Ciclismo, your submission constitutes an offer to purchase goods from GenCo Ciclismo. On acceptance of the offer by GenCo Ciclismo, your contract is with GenCo Ciclismo, and your statutory rights are with GenCo Ciclismo.
5.3 GenCo Ciclismo changes its product prices from time to time and always tries to ensure that they are up to date. In the unlikely event that a product is shown on the website at the incorrect price, GenCo Ciclismo reserves the right to not accept your offer to purchase at that price and will contact you to ask you if you wish to purchase at the correct price. If you confirm that you wish to purchase at the correct price, that confirmation will constitute a new offer to GenCo Ciclismo.
5.4 Prices displayed on the website do not include delivery charges which may or may not be applicable depending on which products you buy, your delivery address, and any promotions which may be running at the time you make your purchase. Delivery charges are shown clearly at the shopping basket stage of the order process, and any choices you make during that process will constitute your contractual acceptance of the delivery charges which appear in the shopping basket as a result of those choices.
5.5 Prices displayed on the website include VAT by default. For more information on the rules regarding VAT, see below.

6. PAYMENT
6.1 Payment on the website is by credit or debit card, PayPal, ApplePay, GPay, Amazon Pay, Shopify Payments or Stripe. You agree to the specific terms and conditions of the payment platform that you chose when you check out.
6.2 We charge customers’ credit/debit cards at the time the order is placed. Our website does not allow you to order products which are out of stock which means that you should only ever be paying for products which can be shipped immediately. Occasionally, however, the stock position shown on the website may be inaccurate and we might be unable to send a product shown as ‘in stock’ and for which you have paid. If this happens, we will contact you to ask whether you would prefer to cancel the order and receive a refund or wait until stock becomes available.
6.3 Customer credit and debit cards are charged by GenCo Ciclismo in euros. Where prices are displayed in other currencies, these prices are indicative only and may not reflect the live exchange rate at the time. Accordingly, international customers may find that the amount shown on their credit/debit card statement is not the same as the amount which was indicated on our website – for the simple reason that currency rates have moved. This is not something within our control. When paying for an order using PayPal, you agree to PayPal’s exchange rates, which may differ slightly from those displayed on the GenCo Ciclismo site.
6.4 Ownership of goods remains with GenCo Ciclismo until full payment is received by GenCo Ciclismo from the customer.
6.5 If the goods ordered by you are subject to a tax, duty or other charge when the package reaches its destination, responsibility for paying those charges is yours, not GenCo Ciclismo’s. GenCo Ciclismo has no way of knowing what customs and import charges may be in force at any time in any country, and makes no allowance in its pricing policy for such charges. For the purposes of customs and other importation charges, therefore, you assume the role of importer of the goods. GenCo Ciclismo cannot be liable to you for any delay or failure of the goods to reach their delivery address because of the detention of a package by customs or other authorities.

7. VAT
GenCo Ciclismo is required by law to charge Impuestos sobre Valor Añadido (IVA) on its products when:
the customer’s billing address is in the EU or the customer’s billing address is outside the EU, but the delivery address is inside is in the EU.
The only circumstance in which IVA is not chargeable is when:
the customer’s billing address is outside the EU and the delivery address is also outside the EU. The prices on our website include IVA by default. The IVA rate is set by law. It is currently 21% and applies both to the value of goods you order and any delivery charge.
The invoice emailed to you and enclosed in your package will show how much IVA (if any) has been paid and constitutes a valid IVA invoice for tax purposes.

8. RETURNS POLICY
We want you to be happy with the products you receive from GenCo Ciclismo and our contract with you therefore entitles you to return goods on the conditions set out below. Nothing in those conditions affects or detracts from your statutory rights, in particular your right to receive goods which are of satisfactory quality, fit for purpose and which conform to the description given of them on our website.

If you wish to return a product we must receive it back within 30 days of the date on which you received it. Please email info@gencociclismo.com for company address.